When you take over responsibility for your new property, please complete the below form, so we can create your account. Please complete this on the day you take ownership, so we can bill you correctly.
Required fields indicated by *
Either or fields indicated by **
Please do not include any digits in red or after the decimal place.
Before entering your personal details, we need to inform you that Independent Water Networks reserves the right to identify and credit check all new customers. In doing so, we will at all times use best practice and conform to UK law.
Independent Water Networks is part of the BUUK Infrastructure group of companies.
Independent Water Networks collects and records personal information which you supply to us for training and other purposes. We may share this information with other companies within the BUUK Infrastructure Group e.g. for the provision of a service and customer account management. We may also share information with credit reference or fraud prevention agencies. For more information about how we use and maintain the security of your data, please refer to our privacy policy.
We need to gather some information about you in order to create your contract
Please enter details of the secondary account holder. We will use the following information to verify their identity if they contact us.
How many copies of the form would you require? 1 2 3 4 5
The form can be found in the useful documents section of our website
Pay by Direct Debit and save £3.50 on your annual bill.For details of other ways to pay your bill, please see Paying Your Bill
Receive bills by email and save £1.50 annually
As above
Independent Water Networks will use the contact details you have provided to us to contact you when necessary regarding important information relating to your water supply, account or terms of contract.
From time to time we would like to send you information on news and community events that may be happening in your area. Please select your preferred contact method(s) from the options below:
We would like to also contact you about products and services we think you’d like. Please select your preferred contact method(s) from the options below:
Are there any disabilities or vulnerabilities that you would like to make us aware of? This will ensure that we can support you as much as possible when we need to contact you or you need to contact us
If you would like to be added to our register, please select from the below options. Please be assured that the details you provide will be held in the strictest confidence.
Did you know that Independent Water Networks is able to offer a social tariff for eligible customers? If you have a low household income (approximately less than £19,000 per year), and can provide evidence to prove this, we will look to apply a discounted rate on your water bills.
Types of acceptable evidence include payslips and benefit letters. If you don’t have evidence that you are able to attach right now, please do not select the tickbox and make alternative contact with us whenever convenient on 02920 028 711, sending us a webchat or a contact form at https://portal.iwnl.co.uk/cspv2/contactform
We will be in touch within 14 days of your order being placed to discuss next steps.
Yes - I believe I qualify for a social tariff and can submit evidence today
Bogus callers often pretend to be from your water, gas or telephone company to gain entry into your home under false pretences. To discourage this, we operate a doorstep password scheme which is free and open to all our customers. Once you have set up a password, any engineer from IWNL will need to quote this, so you have peace of mind when letting someone into your home. If you require the doorstep password scheme, please enter a password of between 6 and 30 characters. We may have to pass this information on to a third party company. You can opt out at any time by logging in to your online account.
Please note that when you submit your registration, you confirm that the information you provide is accurate to the best of your knowledge. You agree to take responsibility for omissions regarding your failure to provide accurate information.
Please confirm that by placing an order with Independent Water Networks, you understand that you are entering into a contract with binding legal obligations. By accepting the terms and conditions, you are confirming that you are the owner or the current occupier of the home.
